Previous incidents

We have identified the root cause of the issue and resolved it.

The server load issue has been resolved, and drawing conversions are now running at normal speed.

Thank you for your patience while we worked through this!

Despite increasing capacity, our Snagstream drawings server continues to fill up. To address this, we have added more converter nodes. We anticipate that with the end of the workday and overnight processing, the queue will be cleared by tomorrow.

Our Snagstream drawings server reached full capacity, causing longer processing times than usual. We have increased the server capacity to speed up processing.

For now, please avoid re-uploading drawings, as this will add to the load and extend the conversion queue. We appreciate your patience while we work to keep things running smoothly.

We have restored connectivity for all customer endpoints and are monitoring the situation.