Previous incidents
Microsoft Login Currently Unavailable
Resolved Apr 14 at 08:46am CEST
We have identified the root cause of the issue and resolved it.
1 previous update
Drawing Processing Back to Normal
Resolved Mar 10 at 06:06pm CET
The server load issue has been resolved, and drawing conversions are now running at normal speed.
Thank you for your patience while we worked through this!
Ongoing Drawing Processing Delays – Additional Capacity Added
Resolved Mar 10 at 05:03pm CET
Despite increasing capacity, our Snagstream drawings server continues to fill up. To address this, we have added more converter nodes. We anticipate that with the end of the workday and overnight processing, the queue will be cleared by tomorrow.
Some users are experiencing issue when uploading drawings
Resolved Mar 10 at 02:47pm CET
Our Snagstream drawings server reached full capacity, causing longer processing times than usual. We have increased the server capacity to speed up processing.
For now, please avoid re-uploading drawings, as this will add to the load and extend the conversion queue. We appreciate your patience while we work to keep things running smoothly.
Some services are unavailable due to DNS lookup errors.
Resolved Mar 09 at 07:59am CET
We have restored connectivity for all customer endpoints and are monitoring the situation.
1 previous update
Some users are experiencing issues with viewing Results in Prostream
Resolved Feb 20 at 10:48am CET
Issue has been resolved.
Users are experiencing issues with downloading files from Docstream
Resolved Feb 19 at 01:43pm CET
The issue has been resolved, and the fix has been rolled out to all users. Thank you for your patience.