Incidents reported on status page for Streams https://pro4all.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/968ca2b5ec8461a6d4191ccb289f7e54.png https://pro4all.betteruptime.com/ en https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 13:51:00 -0000 https://pro4all.betteruptime.com/incident/785109#64388cf8e617fc73b175bc6768f81051f252786d329b9bd51c27265daa8207ca Service are coming back https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 13:51:00 -0000 https://pro4all.betteruptime.com/incident/785109#64388cf8e617fc73b175bc6768f81051f252786d329b9bd51c27265daa8207ca Service are coming back https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 13:51:00 -0000 https://pro4all.betteruptime.com/incident/785109#64388cf8e617fc73b175bc6768f81051f252786d329b9bd51c27265daa8207ca Service are coming back https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 13:33:11 +0000 https://pro4all.betteruptime.com/#154043cdf147ea27744b06fceae661710cbe3896c7ed5722d41de6d2fdf20471 Docstream recovered https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 13:33:07 +0000 https://pro4all.betteruptime.com/#b28fb29c3d1279db8edeaa3e1adb3d3764c04fc7924574603c170ed5efe62860 Snagstream recovered https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 12:45:00 -0000 https://pro4all.betteruptime.com/incident/785109#a793fe2ae819ab3c72a9236dea6b461ddc48c74685dbebc4a295f40fe1f5005a We are currently experiencing an outage on one of our hosted database clusters. The following applications are affected: - Docsteam - Snagstream - Prostream: any file related actions (downloading, uploading), including thumbnails, quality plans, pdf viewer. We are working hard to investigate and resolve the issue. https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 12:45:00 -0000 https://pro4all.betteruptime.com/incident/785109#a793fe2ae819ab3c72a9236dea6b461ddc48c74685dbebc4a295f40fe1f5005a We are currently experiencing an outage on one of our hosted database clusters. The following applications are affected: - Docsteam - Snagstream - Prostream: any file related actions (downloading, uploading), including thumbnails, quality plans, pdf viewer. We are working hard to investigate and resolve the issue. https://pro4all.betteruptime.com/incident/785109 Fri, 12 Dec 2025 12:45:00 -0000 https://pro4all.betteruptime.com/incident/785109#a793fe2ae819ab3c72a9236dea6b461ddc48c74685dbebc4a295f40fe1f5005a We are currently experiencing an outage on one of our hosted database clusters. The following applications are affected: - Docsteam - Snagstream - Prostream: any file related actions (downloading, uploading), including thumbnails, quality plans, pdf viewer. We are working hard to investigate and resolve the issue. https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 12:35:59 +0000 https://pro4all.betteruptime.com/#b28fb29c3d1279db8edeaa3e1adb3d3764c04fc7924574603c170ed5efe62860 Snagstream went down https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 12:32:12 +0000 https://pro4all.betteruptime.com/#154043cdf147ea27744b06fceae661710cbe3896c7ed5722d41de6d2fdf20471 Docstream went down https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 12:00:40 +0000 https://pro4all.betteruptime.com/#182e4d4216d0edda666e91a4d6a2d2f427ed069e4f334eb013f6e89d8d32b179 Docstream recovered https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 11:59:58 +0000 https://pro4all.betteruptime.com/#182e4d4216d0edda666e91a4d6a2d2f427ed069e4f334eb013f6e89d8d32b179 Docstream went down https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 11:48:50 +0000 https://pro4all.betteruptime.com/#756798f29d38f686bebac2249f05a62ba54022e592fbaf93f399799f0b809501 Docstream recovered https://pro4all.betteruptime.com/ Fri, 12 Dec 2025 11:48:47 +0000 https://pro4all.betteruptime.com/#756798f29d38f686bebac2249f05a62ba54022e592fbaf93f399799f0b809501 Docstream went down https://pro4all.betteruptime.com/ Thu, 11 Dec 2025 09:27:00 +0000 https://pro4all.betteruptime.com/#5394c8659d3bcdc170f3ee1cd519001eed5d449430993d9e1dd8b2f5eff628e2 Docstream recovered https://pro4all.betteruptime.com/ Thu, 11 Dec 2025 09:24:38 +0000 https://pro4all.betteruptime.com/#5394c8659d3bcdc170f3ee1cd519001eed5d449430993d9e1dd8b2f5eff628e2 Docstream went down https://pro4all.betteruptime.com/ Thu, 11 Dec 2025 09:20:42 +0000 https://pro4all.betteruptime.com/#ee33cca8e619d69f92bf4bc0ad6b17e6e0637cdd52c6ce7049e69559a24d2db8 Docstream recovered https://pro4all.betteruptime.com/ Thu, 11 Dec 2025 09:19:08 +0000 https://pro4all.betteruptime.com/#ee33cca8e619d69f92bf4bc0ad6b17e6e0637cdd52c6ce7049e69559a24d2db8 Docstream went down https://pro4all.betteruptime.com/ Fri, 05 Dec 2025 07:44:44 +0000 https://pro4all.betteruptime.com/#0b6bd64e57c06a63f494699f75a32f0623ab0bf0e9649d3ca2854e51e3be07ce Docstream recovered https://pro4all.betteruptime.com/ Fri, 05 Dec 2025 07:43:40 +0000 https://pro4all.betteruptime.com/#0b6bd64e57c06a63f494699f75a32f0623ab0bf0e9649d3ca2854e51e3be07ce Docstream went down https://pro4all.betteruptime.com/ Fri, 05 Dec 2025 07:37:38 +0000 https://pro4all.betteruptime.com/#eaaa272f93860d06a1cd4e64e54449e0fa66317bc2dbe8506b3bcb45d9912395 Docstream recovered https://pro4all.betteruptime.com/ Fri, 05 Dec 2025 07:34:26 +0000 https://pro4all.betteruptime.com/#eaaa272f93860d06a1cd4e64e54449e0fa66317bc2dbe8506b3bcb45d9912395 Docstream went down https://pro4all.betteruptime.com/ Mon, 01 Dec 2025 14:36:41 +0000 https://pro4all.betteruptime.com/#b14637e3f59776300c277ade4304e5c55a8c03d3f98dacff4fb76be52477418c Docstream recovered https://pro4all.betteruptime.com/ Mon, 01 Dec 2025 14:36:10 +0000 https://pro4all.betteruptime.com/#b14637e3f59776300c277ade4304e5c55a8c03d3f98dacff4fb76be52477418c Docstream went down https://pro4all.betteruptime.com/ Fri, 28 Nov 2025 09:03:55 +0000 https://pro4all.betteruptime.com/#587408d9dffedda0ae0e4b2c8497b2c7418fb712681e5fb4fdb1a811cd0d0117 Docstream recovered https://pro4all.betteruptime.com/ Fri, 28 Nov 2025 09:02:28 +0000 https://pro4all.betteruptime.com/#587408d9dffedda0ae0e4b2c8497b2c7418fb712681e5fb4fdb1a811cd0d0117 Docstream went down https://pro4all.betteruptime.com/ Fri, 28 Nov 2025 08:03:32 +0000 https://pro4all.betteruptime.com/#7a0e2474acc0f4bd2588dc21cb1a645f660952668310b97e34316142935e3f12 Docstream recovered https://pro4all.betteruptime.com/ Fri, 28 Nov 2025 08:03:03 +0000 https://pro4all.betteruptime.com/#7a0e2474acc0f4bd2588dc21cb1a645f660952668310b97e34316142935e3f12 Docstream went down https://pro4all.betteruptime.com/ Wed, 26 Nov 2025 09:58:30 +0000 https://pro4all.betteruptime.com/#24007503bc55ff8e95860cdf0ff58c9b75f04ec08a797859673a2a28abf9eba9 Docstream recovered https://pro4all.betteruptime.com/ Wed, 26 Nov 2025 09:58:16 +0000 https://pro4all.betteruptime.com/#24007503bc55ff8e95860cdf0ff58c9b75f04ec08a797859673a2a28abf9eba9 Docstream went down https://pro4all.betteruptime.com/ Thu, 20 Nov 2025 21:35:23 +0000 https://pro4all.betteruptime.com/#e7105516c22790ee1da79a4605bfcbf6a96fbff63d6077d7b861b5dde62ae857 Docstream recovered https://pro4all.betteruptime.com/ Thu, 20 Nov 2025 21:33:53 +0000 https://pro4all.betteruptime.com/#e7105516c22790ee1da79a4605bfcbf6a96fbff63d6077d7b861b5dde62ae857 Docstream went down https://pro4all.betteruptime.com/ Thu, 20 Nov 2025 13:16:46 +0000 https://pro4all.betteruptime.com/#5386571e2b8f402da5dc73dec87b81b7a78766a9f9c792c9d0bb849a06f9a1b9 Docstream recovered https://pro4all.betteruptime.com/ Thu, 20 Nov 2025 13:16:23 +0000 https://pro4all.betteruptime.com/#5386571e2b8f402da5dc73dec87b81b7a78766a9f9c792c9d0bb849a06f9a1b9 Docstream went down https://pro4all.betteruptime.com/ Tue, 18 Nov 2025 11:45:38 +0000 https://pro4all.betteruptime.com/#bb4870c2a426667d7c8dcc03adaf9cfe143546b40eaed88957c630362f76f583 Prostream recovered https://pro4all.betteruptime.com/ Tue, 18 Nov 2025 11:36:46 +0000 https://pro4all.betteruptime.com/#bb4870c2a426667d7c8dcc03adaf9cfe143546b40eaed88957c630362f76f583 Prostream went down https://pro4all.betteruptime.com/ Sat, 08 Nov 2025 03:26:19 +0000 https://pro4all.betteruptime.com/#6bfe3ed3bb5e69392ed1ecd5c4609bea9fc5cbf2ecdede60da8b543d046d43c6 Docstream recovered https://pro4all.betteruptime.com/ Sat, 08 Nov 2025 03:24:13 +0000 https://pro4all.betteruptime.com/#6bfe3ed3bb5e69392ed1ecd5c4609bea9fc5cbf2ecdede60da8b543d046d43c6 Docstream went down https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:18:15 +0000 https://pro4all.betteruptime.com/#7e3e8a90af73e63a00583cd37f97777bd48082293a90d4027c7b16c6b2081e5b Snagstream recovered https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:18:13 +0000 https://pro4all.betteruptime.com/#83903be79f3616e2fd4c19cae7a2e06e684ba920db88477659671519452d5748 Docstream recovered https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:18:05 +0000 https://pro4all.betteruptime.com/#c998fd7154978f7a527022f0e1dfe8318196d5a3fe9b5ab41905920cff294e23 Prostream recovered https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:13:02 +0000 https://pro4all.betteruptime.com/#7e3e8a90af73e63a00583cd37f97777bd48082293a90d4027c7b16c6b2081e5b Snagstream went down https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:12:42 +0000 https://pro4all.betteruptime.com/#c998fd7154978f7a527022f0e1dfe8318196d5a3fe9b5ab41905920cff294e23 Prostream went down https://pro4all.betteruptime.com/ Fri, 07 Nov 2025 09:11:48 +0000 https://pro4all.betteruptime.com/#83903be79f3616e2fd4c19cae7a2e06e684ba920db88477659671519452d5748 Docstream went down https://pro4all.betteruptime.com/ Wed, 29 Oct 2025 20:20:37 +0000 https://pro4all.betteruptime.com/#24e20d8eed5ea9f5569a6ddece4ac96eb19671ad9ab9ab555daf1d69329c14fb Docstream recovered https://pro4all.betteruptime.com/ Wed, 29 Oct 2025 15:47:15 +0000 https://pro4all.betteruptime.com/#24e20d8eed5ea9f5569a6ddece4ac96eb19671ad9ab9ab555daf1d69329c14fb Docstream went down https://pro4all.betteruptime.com/incident/741133 Tue, 14 Oct 2025 12:17:00 -0000 https://pro4all.betteruptime.com/incident/741133#5eeb7fa31524fc5635133372eb32a9761a7391861dafa2624efba7b2bf087f21 All missing data has retroactively been added to the search function and functionality has been restored. https://pro4all.betteruptime.com/incident/741133 Fri, 10 Oct 2025 10:45:00 -0000 https://pro4all.betteruptime.com/incident/741133#b5a081c73229f25e0f1f6c49bde68df1fe2d22145ce660f5fcd9d60bdcd7cbf0 We have identified an issue related to search. Documents before today are present, and we are currently spooling in the missing data. https://pro4all.betteruptime.com/incident/741133 Fri, 10 Oct 2025 08:15:00 -0000 https://pro4all.betteruptime.com/incident/741133#0cc10aa08163f795418b61a7c17bc6bee33011fa93b50477f5686e0f33d7b538 We have identified an issue with search where data is unavailable. https://pro4all.betteruptime.com/ Wed, 08 Oct 2025 16:22:17 +0000 https://pro4all.betteruptime.com/#d0c00d9bb86dcd427cd0e24ba3baf7859e049ce814fb9232a6c33bd66e69171c Docstream recovered https://pro4all.betteruptime.com/ Wed, 08 Oct 2025 16:21:41 +0000 https://pro4all.betteruptime.com/#d0c00d9bb86dcd427cd0e24ba3baf7859e049ce814fb9232a6c33bd66e69171c Docstream went down https://pro4all.betteruptime.com/incident/740478 Wed, 08 Oct 2025 11:00:00 -0000 https://pro4all.betteruptime.com/incident/740478#427d5c085cd480fe8e65edf6b09dacfe46e724ff461fc81ab9b53dd9b5cc4404 Microsoft has resolved all issues, we have moved away from the service that was degraded. https://pro4all.betteruptime.com/incident/740478 Wed, 08 Oct 2025 11:00:00 -0000 https://pro4all.betteruptime.com/incident/740478#427d5c085cd480fe8e65edf6b09dacfe46e724ff461fc81ab9b53dd9b5cc4404 Microsoft has resolved all issues, we have moved away from the service that was degraded. https://pro4all.betteruptime.com/incident/740478 Wed, 08 Oct 2025 11:00:00 -0000 https://pro4all.betteruptime.com/incident/740478#427d5c085cd480fe8e65edf6b09dacfe46e724ff461fc81ab9b53dd9b5cc4404 Microsoft has resolved all issues, we have moved away from the service that was degraded. https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 20:45:25 +0000 https://pro4all.betteruptime.com/#e73bce87f2d7771e23e8fe07adfa799e92a412a11a511ff0be4e7ddfe6028183 Docstream recovered https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 20:39:53 +0000 https://pro4all.betteruptime.com/#e73bce87f2d7771e23e8fe07adfa799e92a412a11a511ff0be4e7ddfe6028183 Docstream went down https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 20:30:26 +0000 https://pro4all.betteruptime.com/#cab56727bf1c1291c9ff2579259e6f5f1eafcfe1ce1261a88582958f706ef6a1 Docstream recovered https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 20:25:15 +0000 https://pro4all.betteruptime.com/#cab56727bf1c1291c9ff2579259e6f5f1eafcfe1ce1261a88582958f706ef6a1 Docstream went down https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 19:28:56 +0000 https://pro4all.betteruptime.com/#d76371a86d4a6463a9ba408b89941e042d34f8f507f964d3efa82c68fce36f4b Docstream recovered https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 19:23:40 +0000 https://pro4all.betteruptime.com/#d76371a86d4a6463a9ba408b89941e042d34f8f507f964d3efa82c68fce36f4b Docstream went down https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 02:24:21 +0000 https://pro4all.betteruptime.com/#59fffe2adb1bce4605068ccc7d916f89aad4a41292583ff6a03d21b54230ef29 Docstream recovered https://pro4all.betteruptime.com/ Wed, 24 Sep 2025 02:16:20 +0000 https://pro4all.betteruptime.com/#59fffe2adb1bce4605068ccc7d916f89aad4a41292583ff6a03d21b54230ef29 Docstream went down https://pro4all.betteruptime.com/ Wed, 17 Sep 2025 15:06:08 +0000 https://pro4all.betteruptime.com/#ec449777b461890a997b7b673b1459266a1213fae10c6f94f6a8ee45462255e8 Snagstream recovered https://pro4all.betteruptime.com/ Sat, 13 Sep 2025 03:08:05 +0000 https://pro4all.betteruptime.com/#ec449777b461890a997b7b673b1459266a1213fae10c6f94f6a8ee45462255e8 Snagstream went down https://pro4all.betteruptime.com/incident/576687 Fri, 23 May 2025 13:34:00 -0000 https://pro4all.betteruptime.com/incident/576687#70015dc75438d083cc5e97038f84afcdb567ccf160efb3db5bf7a813f9099283 We’ve resolved the issue that was preventing metadata from loading. Metadata is now fully accessible again within the templates. Thank you for your patience while we worked to restore this functionality. https://pro4all.betteruptime.com/incident/576836 Fri, 23 May 2025 11:47:00 -0000 https://pro4all.betteruptime.com/incident/576836#b1f2886bca3f2c784361c8d6559b4a2b2cd9bb8f45127af73e91024aa4ade64a The overall performance issues in Prostream have been resolved. We are now continuing our investigation into the metadata-related issues that are still occurring for some users. Our team remains focused on identifying the root cause and implementing a fix. https://pro4all.betteruptime.com/incident/576836 Fri, 23 May 2025 11:31:00 -0000 https://pro4all.betteruptime.com/incident/576836#a554c06a48a9df78b7915ddd0107d404508f774731069903518723c64f2ec686 We are currently aware that some users may be experiencing degraded performance in Prostream. Our systems are under unusually heavy load, and our team is working with the highest priority to resolve the issue as quickly as possible. https://pro4all.betteruptime.com/incident/576687 Fri, 23 May 2025 08:38:00 -0000 https://pro4all.betteruptime.com/incident/576687#94d520287c048c6b1607f9429bba81d62220faf76da26355a2fc3bc967c906f3 Our team has identified the cause and is actively working on a solution. We appreciate your patience as we address the problem. Feel free to reach out if you have any questions or need assistance in the meantime. https://pro4all.betteruptime.com/incident/544831 Mon, 14 Apr 2025 06:46:00 -0000 https://pro4all.betteruptime.com/incident/544831#3ec9ebae4fea793ace08810def1fa1c6ef6fb84da3186957e8be3664cd13958d We have identified the root cause of the issue and resolved it. https://pro4all.betteruptime.com/incident/544831 Mon, 14 Apr 2025 06:36:00 -0000 https://pro4all.betteruptime.com/incident/544831#60706b5a7a06011f123997140196ebb9361a171e3d1306dfcbe5164347fddb7d We identified a bad redirect that was causing problems with Microsoft logins. This has now been fixed, and logging in with the Microsoft button is working as expected again. Thanks for bearing with us while we resolved this! https://pro4all.betteruptime.com/incident/525873 Mon, 10 Mar 2025 17:06:00 -0000 https://pro4all.betteruptime.com/incident/525873#78ff0c78505e4da0c59edc6a1086ca771e79e19b742aace7413d323fef070990 The server load issue has been resolved, and drawing conversions are now running at normal speed. Thank you for your patience while we worked through this! https://pro4all.betteruptime.com/incident/525831 Mon, 10 Mar 2025 16:03:00 -0000 https://pro4all.betteruptime.com/incident/525831#a4310415bbe4bc8dbbcc078292661e96fc6905c68fb6c436aec8bdf0949445e5 Despite increasing capacity, our Snagstream drawings server continues to fill up. To address this, we have added more converter nodes. We anticipate that with the end of the workday and overnight processing, the queue will be cleared by tomorrow. https://pro4all.betteruptime.com/incident/525751 Mon, 10 Mar 2025 13:47:00 -0000 https://pro4all.betteruptime.com/incident/525751#c464cdf13496315db5ff18d2ce92f30f4f4d3a2dc3ebf73e23b7af5bd8d27664 Our Snagstream drawings server reached full capacity, causing longer processing times than usual. We have increased the server capacity to speed up processing. For now, please avoid re-uploading drawings, as this will add to the load and extend the conversion queue. We appreciate your patience while we work to keep things running smoothly. https://pro4all.betteruptime.com/incident/525197 Sun, 09 Mar 2025 06:59:00 -0000 https://pro4all.betteruptime.com/incident/525197#c6a74ce560345e5e528c36919fdea6cbf4ec095ae4d24ce051574afb6bc577c1 We have restored connectivity for all customer endpoints and are monitoring the situation. https://pro4all.betteruptime.com/incident/525197 Sun, 09 Mar 2025 06:59:00 -0000 https://pro4all.betteruptime.com/incident/525197#c6a74ce560345e5e528c36919fdea6cbf4ec095ae4d24ce051574afb6bc577c1 We have restored connectivity for all customer endpoints and are monitoring the situation. https://pro4all.betteruptime.com/incident/525197 Sun, 09 Mar 2025 06:48:00 -0000 https://pro4all.betteruptime.com/incident/525197#a590c4b8d56c7a52175104933dc760a18dc4a90bde7ca1f6c5e3ad0f3a6abeaa Some Azure Frontdoor hosted services are impacted. https://pro4all.betteruptime.com/incident/525197 Sun, 09 Mar 2025 06:48:00 -0000 https://pro4all.betteruptime.com/incident/525197#a590c4b8d56c7a52175104933dc760a18dc4a90bde7ca1f6c5e3ad0f3a6abeaa Some Azure Frontdoor hosted services are impacted. https://pro4all.betteruptime.com/incident/516035 Thu, 20 Feb 2025 09:48:00 -0000 https://pro4all.betteruptime.com/incident/516035#ab556829dac9706743234c37b8b76f719465c6e5f561c3b2884414958c686c66 Issue has been resolved. https://pro4all.betteruptime.com/incident/515499 Wed, 19 Feb 2025 12:43:00 -0000 https://pro4all.betteruptime.com/incident/515499#a3c86c8d135a93273798af521b6986f2572c192f218443d134e145d8869f2157 The issue has been resolved, and the fix has been rolled out to all users. Thank you for your patience. https://pro4all.betteruptime.com/incident/457535 Mon, 11 Nov 2024 08:13:00 -0000 https://pro4all.betteruptime.com/incident/457535#4b9b3adaaaa5115c917d5689905607439f56cd209303f7966de00334c181d835 Gedurende het weekend hebben we de zoek-index herbouwd waardoor alle zoekresultaten weer beschikibaar zijn. https://pro4all.betteruptime.com/incident/457535 Fri, 08 Nov 2024 20:35:00 -0000 https://pro4all.betteruptime.com/incident/457535#742a05d0380594f941305e2698ea900a810f28cc222d47a55f9b316ca950f3c6 We are rebuilding the search index for all to fill in the gaps. https://pro4all.betteruptime.com/incident/457535 Thu, 07 Nov 2024 11:52:00 -0000 https://pro4all.betteruptime.com/incident/457535#1057a08d523c39be25c69cf7ca5fb05adaaa289eb5520942f2b398e66e358213 Sommige van onze Prostream-gebruikers ondervinden problemen bij het inzien van Quality Control-resultaten. Wij zijn dit momenteel aan het onderzoeken. https://pro4all.betteruptime.com/incident/456398 Tue, 05 Nov 2024 13:29:00 -0000 https://pro4all.betteruptime.com/incident/456398#8d0a82621e64e477d9313b9872b4fa973ce8c336c4500facf97c356e11a10156 De vertraging is verholpen, we monitoren de situatie. https://pro4all.betteruptime.com/incident/456398 Tue, 05 Nov 2024 13:04:00 -0000 https://pro4all.betteruptime.com/incident/456398#e6ab4a80c960269ce63fb4849e2177078a1643d0391c36daf70ec23264865384 We onderzoeken momenteel een probleem met de zoek-functionaliteit binnen Prostream. Nieuwe documenten, taken en snags komen met vertraging beschikbaar in de zoekresultaten. https://pro4all.betteruptime.com/incident/448662 Tue, 22 Oct 2024 09:51:00 -0000 https://pro4all.betteruptime.com/incident/448662#ac86ce53ee2d21fa9b2ad2d632858e9d63f86f64c1316cc76761fe5ecbfe5053 We have found the origin of the issues and have taken steps to mitigate the issue. https://pro4all.betteruptime.com/incident/448662 Tue, 22 Oct 2024 09:41:00 -0000 https://pro4all.betteruptime.com/incident/448662#c309f68e3dace401204e6a180654bdd88d3255f543e879d984f948e3da88d115 We are investigating degraded performance. https://pro4all.betteruptime.com/incident/434534 Wed, 25 Sep 2024 10:13:00 -0000 https://pro4all.betteruptime.com/incident/434534#5ae45367bc883bf61466cc2fd9104612ce6f42185bad4f2a2c21d08d4b8239fd We have resolved the issue and are monitoring performance. https://pro4all.betteruptime.com/incident/434534 Wed, 25 Sep 2024 10:09:00 -0000 https://pro4all.betteruptime.com/incident/434534#d1cff508255ecec185ec1b86e1c9a44c13274c7430b8eb5c388ab552340e127f Loading documents is currently very slow. We are investigating the issue. https://pro4all.betteruptime.com/incident/433924 Tue, 24 Sep 2024 13:00:00 -0000 https://pro4all.betteruptime.com/incident/433924#12ad7b6261847743a87507e4c2902e4bc36e5bbe6b783a88c30279eb00f61802 The search index is up to date. https://pro4all.betteruptime.com/incident/433924 Tue, 24 Sep 2024 11:07:00 -0000 https://pro4all.betteruptime.com/incident/433924#234e88b9366d2a13267c7ad87f3b08ee6c683ea9cb4695a10fbfb4656c897d56 We are currently recreating the search index, search results will become gradually available as indexing progresses. https://pro4all.betteruptime.com/incident/433924 Tue, 24 Sep 2024 08:58:00 -0000 https://pro4all.betteruptime.com/incident/433924#175acc0e26e594518e0f5b1cf2e3d0dfe17c97fb4a4cd1724c13b0dc15f1d614 Our engineers have identified the cause of the issue and are working to resolve it. https://pro4all.betteruptime.com/incident/433924 Tue, 24 Sep 2024 08:30:00 -0000 https://pro4all.betteruptime.com/incident/433924#2d62f6c795176dbeb04cd178274bf90404428631e37c4c46482089579f9ad3b3 An issue with our search database is being investigated by our engineers. https://pro4all.betteruptime.com/incident/427581 Wed, 11 Sep 2024 13:56:00 -0000 https://pro4all.betteruptime.com/incident/427581#e99c47945f2f1a0a8d5909217dddd3f53c8549cca0ef5d6b398de89cd5106846 RESOLVED: Around 15.08 pm we've replaced one of the servers and all issues seem resolved. If you're still experiencing issues, please contact our support team at support@pro4all.nl. https://pro4all.betteruptime.com/incident/427629 Wed, 11 Sep 2024 13:54:00 -0000 https://pro4all.betteruptime.com/incident/427629#3ec0b12dd00b76611f52929a5d815fab87d8364462f7def0f62624fe61b4d9bf RESOLVED: Around 15.08 pm we've replaced one of the servers and all issues seem resolved. If you're still experiencing issues, please contact our support team at support@pro4all.nl. https://pro4all.betteruptime.com/incident/427629 Wed, 11 Sep 2024 13:54:00 -0000 https://pro4all.betteruptime.com/incident/427629#3ec0b12dd00b76611f52929a5d815fab87d8364462f7def0f62624fe61b4d9bf RESOLVED: Around 15.08 pm we've replaced one of the servers and all issues seem resolved. If you're still experiencing issues, please contact our support team at support@pro4all.nl. https://pro4all.betteruptime.com/incident/427629 Wed, 11 Sep 2024 13:54:00 -0000 https://pro4all.betteruptime.com/incident/427629#3ec0b12dd00b76611f52929a5d815fab87d8364462f7def0f62624fe61b4d9bf RESOLVED: Around 15.08 pm we've replaced one of the servers and all issues seem resolved. If you're still experiencing issues, please contact our support team at support@pro4all.nl. https://pro4all.betteruptime.com/incident/427629 Wed, 11 Sep 2024 12:10:00 -0000 https://pro4all.betteruptime.com/incident/427629#361a48799ae4e9fd01659f6cd661864a86fc677fdbdcfe5b35c5399402970fc3 We are experiencing general network problems that are currently impacting several functionalities within Snagstream and Docstream, particularly those related to storage and synchronisation. Users have reported difficulties with the following features: - Uploading documents in Docstream - Synchronizing with Snagstream Next Steps: Our technical teams are investigating the root cause of these disruptions and are working to resolve them as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your understanding as we work to resolve the issue. https://pro4all.betteruptime.com/incident/427629 Wed, 11 Sep 2024 12:10:00 -0000 https://pro4all.betteruptime.com/incident/427629#361a48799ae4e9fd01659f6cd661864a86fc677fdbdcfe5b35c5399402970fc3 We are experiencing general network problems that are currently impacting several functionalities within Snagstream and Docstream, particularly those related to storage and synchronisation. Users have reported difficulties with the following features: - Uploading documents in Docstream - Synchronizing with Snagstream Next Steps: Our technical teams are investigating the root cause of these disruptions and are working to resolve them as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your understanding as we work to resolve the issue. https://pro4all.betteruptime.com/incident/427581 Wed, 11 Sep 2024 10:59:00 -0000 https://pro4all.betteruptime.com/incident/427581#d5b535e248172d4ba7f89a98454b954afdd629eb3edd376e7db46527057e079f UPDATE: We've switched off the failing component and expect functionality to return. Some users might experience decreased performance until we continue to resolve the issue. https://pro4all.betteruptime.com/incident/427581 Wed, 11 Sep 2024 10:28:00 -0000 https://pro4all.betteruptime.com/incident/427581#7efae6f34f83c8e9c4317310349e958f48975d6843f0d7870dab015179a8ac69 We are currently experiencing connectivity issues in parts of the application that handle user-related functionalities. Users may encounter issues when the system is retrieving or interacting with user information. This includes features such as: - Inviting new users - Managing roles and permissions Next Steps: Our technical team is currently investigating the issue and will work to implement a resolution. We will provide updates as soon as more information becomes available or when the issue is resolved. We apologize for any inconvenience this may cause and appreciate your patience. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 19:00:00 -0000 https://pro4all.betteruptime.com/incident/406122#deae0d2bcf3155ff27d8664886961498515a0a45c8960dd1208ddfff3e80eda2 Microsoft has resolved the issues. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 19:00:00 -0000 https://pro4all.betteruptime.com/incident/406122#deae0d2bcf3155ff27d8664886961498515a0a45c8960dd1208ddfff3e80eda2 Microsoft has resolved the issues. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 19:00:00 -0000 https://pro4all.betteruptime.com/incident/406122#deae0d2bcf3155ff27d8664886961498515a0a45c8960dd1208ddfff3e80eda2 Microsoft has resolved the issues. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 16:17:00 -0000 https://pro4all.betteruptime.com/incident/406122#b9c766561564361c45d80fe347059ef9b96861168892cd3d6ea351ca91d293b9 As per their status page, Microsoft is applying network configuration changes and performing failovers to improve the situation. We experience some improvement ourselves however not all monitors have recovered yet. We continue to monitor the situation. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 16:17:00 -0000 https://pro4all.betteruptime.com/incident/406122#b9c766561564361c45d80fe347059ef9b96861168892cd3d6ea351ca91d293b9 As per their status page, Microsoft is applying network configuration changes and performing failovers to improve the situation. We experience some improvement ourselves however not all monitors have recovered yet. We continue to monitor the situation. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 16:17:00 -0000 https://pro4all.betteruptime.com/incident/406122#b9c766561564361c45d80fe347059ef9b96861168892cd3d6ea351ca91d293b9 As per their status page, Microsoft is applying network configuration changes and performing failovers to improve the situation. We experience some improvement ourselves however not all monitors have recovered yet. We continue to monitor the situation. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 13:40:00 -0000 https://pro4all.betteruptime.com/incident/406122#baf3f6daf400cc1aff507d83679fb9ca93b08736b5cdac3fdee10a6411742e3c Microsoft has expanded the scope of the issue which is now affecting all regions worldwide: https://azure.status.microsoft/en-us/status We continue to monitor the issue. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 13:40:00 -0000 https://pro4all.betteruptime.com/incident/406122#baf3f6daf400cc1aff507d83679fb9ca93b08736b5cdac3fdee10a6411742e3c Microsoft has expanded the scope of the issue which is now affecting all regions worldwide: https://azure.status.microsoft/en-us/status We continue to monitor the issue. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 13:40:00 -0000 https://pro4all.betteruptime.com/incident/406122#baf3f6daf400cc1aff507d83679fb9ca93b08736b5cdac3fdee10a6411742e3c Microsoft has expanded the scope of the issue which is now affecting all regions worldwide: https://azure.status.microsoft/en-us/status We continue to monitor the issue. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 12:31:00 -0000 https://pro4all.betteruptime.com/incident/406122#64593a85134673ef8f072c1022e537eab870e2cc55816a6207b4f2990e572524 Microsoft Azure is experiencing connectivity issues. As they are our principal infrastructure provider this impacts our services. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 12:31:00 -0000 https://pro4all.betteruptime.com/incident/406122#64593a85134673ef8f072c1022e537eab870e2cc55816a6207b4f2990e572524 Microsoft Azure is experiencing connectivity issues. As they are our principal infrastructure provider this impacts our services. https://pro4all.betteruptime.com/incident/406122 Tue, 30 Jul 2024 12:31:00 -0000 https://pro4all.betteruptime.com/incident/406122#64593a85134673ef8f072c1022e537eab870e2cc55816a6207b4f2990e572524 Microsoft Azure is experiencing connectivity issues. As they are our principal infrastructure provider this impacts our services. https://pro4all.betteruptime.com/incident/364426 Fri, 03 May 2024 22:51:37 -0000 https://pro4all.betteruptime.com/incident/364426#b39ae415dc52dc1a50913f00f1fdccda716f91342ed4d809700a3bef47bec51d Maintenance completed https://pro4all.betteruptime.com/incident/364426 Fri, 03 May 2024 20:15:00 -0000 https://pro4all.betteruptime.com/incident/364426#f6a0949f06f6a0afe29c0606839c17786f70fa17944d5de0d3d998e37f8a8824 Prostream may be temporarily unavailable. https://pro4all.betteruptime.com/incident/364426 Fri, 03 May 2024 20:15:00 -0000 https://pro4all.betteruptime.com/incident/364426#f6a0949f06f6a0afe29c0606839c17786f70fa17944d5de0d3d998e37f8a8824 Prostream may be temporarily unavailable. https://pro4all.betteruptime.com/incident/364426 Fri, 03 May 2024 20:15:00 -0000 https://pro4all.betteruptime.com/incident/364426#f6a0949f06f6a0afe29c0606839c17786f70fa17944d5de0d3d998e37f8a8824 Prostream may be temporarily unavailable. https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 21:10:00 -0000 https://pro4all.betteruptime.com/incident/350431#4901a50af221ac80e335fb8ef4e3160bd79977868d9fdbb0982e6baf9f5ad921 Maintenance completed https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 21:10:00 -0000 https://pro4all.betteruptime.com/incident/350431#4901a50af221ac80e335fb8ef4e3160bd79977868d9fdbb0982e6baf9f5ad921 Maintenance completed https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 21:10:00 -0000 https://pro4all.betteruptime.com/incident/350431#4901a50af221ac80e335fb8ef4e3160bd79977868d9fdbb0982e6baf9f5ad921 Maintenance completed https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 20:45:00 -0000 https://pro4all.betteruptime.com/incident/350431#69d62b469ec905947d74dac9a519a30f81feb1c94c69dce1077b125cfe1d0d5d We're performing system maintenance, no downtime is expected however connections may be dropped from time to time. https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 20:45:00 -0000 https://pro4all.betteruptime.com/incident/350431#69d62b469ec905947d74dac9a519a30f81feb1c94c69dce1077b125cfe1d0d5d We're performing system maintenance, no downtime is expected however connections may be dropped from time to time. https://pro4all.betteruptime.com/incident/350431 Wed, 03 Apr 2024 20:45:00 -0000 https://pro4all.betteruptime.com/incident/350431#69d62b469ec905947d74dac9a519a30f81feb1c94c69dce1077b125cfe1d0d5d We're performing system maintenance, no downtime is expected however connections may be dropped from time to time. https://pro4all.betteruptime.com/incident/347278 Thu, 28 Mar 2024 07:53:00 -0000 https://pro4all.betteruptime.com/incident/347278#5e24acbe5b252a3161d6dd0b6b0c4effc1c6bf11b2e5663ac9fb30846be147e9 Our team is aware of the issue and working to resolve it. EDIT: Issue is resolved. https://pro4all.betteruptime.com/incident/341423 Sat, 16 Mar 2024 00:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#cb7727e586425913240562516f298763340a2984e58ec688c3fe65cb4e32069e Maintenance completed https://pro4all.betteruptime.com/incident/341423 Sat, 16 Mar 2024 00:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#cb7727e586425913240562516f298763340a2984e58ec688c3fe65cb4e32069e Maintenance completed https://pro4all.betteruptime.com/incident/341423 Sat, 16 Mar 2024 00:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#cb7727e586425913240562516f298763340a2984e58ec688c3fe65cb4e32069e Maintenance completed https://pro4all.betteruptime.com/incident/341423 Fri, 15 Mar 2024 22:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#660438499e9c9bd2492a737517097a60bbd5cade71f9322bf0271206633dce4b We're working on improving our DNS infrastructure. https://pro4all.betteruptime.com/incident/341423 Fri, 15 Mar 2024 22:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#660438499e9c9bd2492a737517097a60bbd5cade71f9322bf0271206633dce4b We're working on improving our DNS infrastructure. https://pro4all.betteruptime.com/incident/341423 Fri, 15 Mar 2024 22:15:00 -0000 https://pro4all.betteruptime.com/incident/341423#660438499e9c9bd2492a737517097a60bbd5cade71f9322bf0271206633dce4b We're working on improving our DNS infrastructure. https://pro4all.betteruptime.com/incident/299911 Wed, 13 Dec 2023 09:50:00 -0000 https://pro4all.betteruptime.com/incident/299911#7fea1acecdc52da9b423103d0d2353d5ac5d3d434d70ee01201faf6ef3424536 A fix has been found and rolled out to all users. https://pro4all.betteruptime.com/incident/299877 Wed, 13 Dec 2023 08:47:00 -0000 https://pro4all.betteruptime.com/incident/299877#5e84a73316e55d46158e2da7df94be32ed89e4fd89d704472ec0ea9cd1346652 We are currently investigating the issue and will provide an update as soon as we can. https://pro4all.betteruptime.com/incident/283601 Tue, 07 Nov 2023 09:00:00 -0000 https://pro4all.betteruptime.com/incident/283601#55d43f8a2911b6f0ce87022c7db479332530ad968a2c42bfa01aebcc577e6c53 Het probleem is verholpen. https://pro4all.betteruptime.com/incident/280878 Wed, 01 Nov 2023 15:00:00 -0000 https://pro4all.betteruptime.com/incident/280878#e2a1e7d2cd9c960b46a2fe5b1d91e582212b59765cf718dfa3ac683a244c08bb Het probleem is nu opgelost. https://pro4all.betteruptime.com/incident/280878 Wed, 01 Nov 2023 12:00:00 -0000 https://pro4all.betteruptime.com/incident/280878#1a83d56d990e22862e6bf17d9d38ab8feb3809b53ccfe12c078249e1da744a3b We ondervinden momenteel problemen met de Prosteam login. Het legen van de cookies en cache verhelpt het probleem. We onderzoeken momenteel nog de oorzaak. https://pro4all.betteruptime.com/incident/274476 Wed, 18 Oct 2023 14:00:00 -0000 https://pro4all.betteruptime.com/incident/274476#5938d7686b1e3ab8d63fc6f2df40004a8cd749e17e5937934fa540b770a21406 Het probleem met het downloaden van rapportages is gisteren rond 16:00 verholpen. De directe aanleiding wordt nog onderzocht. https://pro4all.betteruptime.com/incident/274476 Wed, 18 Oct 2023 13:30:00 -0000 https://pro4all.betteruptime.com/incident/274476#a9d36a2a9e93d4e5ffda6aa8cfd57b522bf1c79e8442d28749813c66dee9b8de We ondervinden momenteel problemen met het genereren van rapportages uit Snagstream. Dit wordt onderzocht. https://pro4all.betteruptime.com/incident/261223 Wed, 20 Sep 2023 08:00:00 -0000 https://pro4all.betteruptime.com/incident/261223#e2c885dc4881fd83824dcfd5d8cc1c8da4c68c8f70c8f3a098cb92cb90bcd821 We have updated the Snagstream app to be compatible with iOS 17. The update is available in the Apple Store. https://pro4all.betteruptime.com/incident/261223 Tue, 19 Sep 2023 07:00:00 -0000 https://pro4all.betteruptime.com/incident/261223#ed7d48edf2b4503e7cfc1e14213baf088a0290804e0e134d16f97f639957ff80 We are experiencing issues with the Snagstream app on iOS 17. We are investigating the issue. https://pro4all.betteruptime.com/incident/250650 Fri, 25 Aug 2023 13:31:00 -0000 https://pro4all.betteruptime.com/incident/250650#6e11fe84566ae581dd3b8138631f1810e80fe7f774dd43ddc694a269bf58b765 Currently there are issues at our service provider regarding our firewall. They are trying to resolve this while we are looking a workaround. -- Issue was resolved by serviceprovider https://pro4all.betteruptime.com/incident/250650 Fri, 25 Aug 2023 13:31:00 -0000 https://pro4all.betteruptime.com/incident/250650#6e11fe84566ae581dd3b8138631f1810e80fe7f774dd43ddc694a269bf58b765 Currently there are issues at our service provider regarding our firewall. They are trying to resolve this while we are looking a workaround. -- Issue was resolved by serviceprovider https://pro4all.betteruptime.com/incident/250306 Thu, 24 Aug 2023 20:39:00 -0000 https://pro4all.betteruptime.com/incident/250306#d8694b17e1b4299c36dbdb4de8a3f2fbe388b166ec2cb240724cf669ad8d06ca This results in Docstream and Prostream not reachable. Our service provider is taking at a look at it https://pro4all.betteruptime.com/incident/250306 Thu, 24 Aug 2023 20:39:00 -0000 https://pro4all.betteruptime.com/incident/250306#d8694b17e1b4299c36dbdb4de8a3f2fbe388b166ec2cb240724cf669ad8d06ca This results in Docstream and Prostream not reachable. Our service provider is taking at a look at it https://pro4all.betteruptime.com/incident/245973 Tue, 15 Aug 2023 08:30:00 -0000 https://pro4all.betteruptime.com/incident/245973#546a378fe7215a71a548fde1b6a5b3f4e86b1b613ee66cf7b6d5a5aca8a84973 We have identified the root cause of the problem and have resolved the issue. https://pro4all.betteruptime.com/incident/245973 Tue, 15 Aug 2023 07:00:00 -0000 https://pro4all.betteruptime.com/incident/245973#64775868c88da0182a2aa308bfbcfd98b92c1cf15cb14b75720a8fdeed6f884d Opening folders might give an error. We are currently investigating the issue and will provide an update as soon as we can https://pro4all.betteruptime.com/incident/228937 Thu, 06 Jul 2023 10:00:00 -0000 https://pro4all.betteruptime.com/incident/228937#d91bbe0de501ed9ab2c43d3156c67a2e12e336e7196aa22a749a36bb8460f014 This issue has now been solved. https://pro4all.betteruptime.com/incident/228937 Wed, 05 Jul 2023 13:48:00 -0000 https://pro4all.betteruptime.com/incident/228937#23f65dfd47e8747e33ccbb4e7ec5261cade186ee190565fd465b0ab72116b8ef Update: due to storm Poly there seem to be infrastructure problems which cause degraded performance on our platforms. More information can be found at: https://azure.status.microsoft/nl-nl/status https://pro4all.betteruptime.com/incident/228937 Wed, 05 Jul 2023 08:48:00 -0000 https://pro4all.betteruptime.com/incident/228937#957af675a71f8f3072efa3fb3038f283c00bc71a86b5b3631818822a4f0424a3 We are currently investigating degraded performance across affecting several platforms. https://pro4all.betteruptime.com/incident/198355 Thu, 20 Apr 2023 08:50:00 -0000 https://pro4all.betteruptime.com/incident/198355#4abb7bb110a4049af282a1b8e15ab4a04172bb67a7e302b27e3f5038f426d7f1 We are currently experiencing email deliverability issues with Microsoft hosted email accounts. A wide range of IP addresses of our email provider has been blacklisted which may be the cause. We have requested a delisting of our email IP addresses. Delisting has proceeded. https://pro4all.betteruptime.com/incident/198355 Thu, 20 Apr 2023 08:50:00 -0000 https://pro4all.betteruptime.com/incident/198355#4abb7bb110a4049af282a1b8e15ab4a04172bb67a7e302b27e3f5038f426d7f1 We are currently experiencing email deliverability issues with Microsoft hosted email accounts. A wide range of IP addresses of our email provider has been blacklisted which may be the cause. We have requested a delisting of our email IP addresses. Delisting has proceeded. https://pro4all.betteruptime.com/incident/198355 Thu, 20 Apr 2023 08:50:00 -0000 https://pro4all.betteruptime.com/incident/198355#4abb7bb110a4049af282a1b8e15ab4a04172bb67a7e302b27e3f5038f426d7f1 We are currently experiencing email deliverability issues with Microsoft hosted email accounts. A wide range of IP addresses of our email provider has been blacklisted which may be the cause. We have requested a delisting of our email IP addresses. Delisting has proceeded. https://pro4all.betteruptime.com/incident/193193 Tue, 11 Apr 2023 07:00:00 -0000 https://pro4all.betteruptime.com/incident/193193#3efaf36b44d286adbdb98eeb01da8a09982794985c0841ace63db91dccb22bb2 The search functionality should operate as normal for must users. Some documents are affected and we are working on a solution